SHIPPING POLICY
The average delivery time for each of our packages is listed below:
Order processing takes 1 to 3 business days after it has been placed. During the week, the processing time is one business day, but it may take slightly longer if the order is placed on a Friday evening or over the weekend. Once processed, your order will be shipped, and it will take 7 to 10 business days to arrive.
Our goal is to make the ordering and shipping process as simple as possible for our customers. However, please do not hesitate to contact our customer service team if you have any further questions or concerns. Below, we describe the steps involved in processing and delivering your order.
Placing an Order
Ordering from Velro London is as simple as possible. First, visit the product page and add the desired item to your shopping cart. Click the "Add to Cart" button to proceed.
At this step, please ensure you have selected the correct variants. If everything is correct, click "Proceed to Checkout." On the Information Page, enter your correct shipping details and double-check that all information is accurate. After entering your details, click "Continue to Shipping."
On the Shipping Page, you can review the shipping details you provided. It is also stated that all shipments are free of charge. We always cover shipping and delivery costs as a token of appreciation to our customers. Click "Continue to Payment" to proceed.
In the Payment Options, you can choose from several secure payment methods. At velrolondon.com, you can always trust a secure payment environment, as all payment methods are SSL-encrypted.
We accept:
- Visa, Mastercard, Maestro, and American Express credit cards
Once you have selected your preferred payment method, click "Complete Order" to be redirected to the payment provider. Follow the instructions on the payment page to complete your order. If you experience any issues with your order, you can always contact us, though this is very unlikely.
Shipping Costs
We cover all shipping costs for every order. All our products are delivered 100% free of charge to your doorstep. There is no minimum order quantity required.
Order Delivery
Did our website have the perfect accessory or look for you? Then you’ll want to enjoy it as soon as possible! That’s why we strive to process and ship your order as quickly as possible.
We have decided to group packages and ship them all at once when we reach our minimum quantity to ensure we can offer fair pricing for our goods. We sincerely appreciate your understanding and willingness to support us in making the world healthier and better.
Potential Shipping Delays
Please note that due to the COVID-19 situation, there may be delays, as we, like many other online retailers, are currently experiencing high demand. Please consider this when placing your order. We will do everything possible to ship your order as soon as possible.
Please send us an email to ensure your order is shipped today. Our support team will be happy to assist you with the best course of action.